If a booked treatment is cancelled without notice or changed on arrival, the full cost of the booked treatment must be paid. In the event that your therapist or stylist is not available to carry out your appointment, through circumstances beyond our control, we reserve the right to transfer the booking to an alternative day. In the unusual instance where we may need to cancel your booking, we will endeavour to contact you by telephone and/or email.
We accept all major credit/debit cards and cash.
We would ask clients to provide, where possible, at least 24 hours’ notice if they need to change or cancel an appointment. Cancellations can be made by telephoning the salon during opening hours on 07841337976. If you are cancelling out of salon hours you may cancel by email at [email protected] We would like to advise you that in booking an appointment, that you are reserving a therapist in advance. Our cancellation policy is designed as part compensation for our highly trained and dedicated therapists who rely on a busy schedule for a rewarding career.
Clients will be charged for the time reserved regardless for the reasons of cancelling. If we have sufficient notice of cancellation, we can open up the appointment to awaiting clients. For cancellation of Package treatments and block appointments we would ask clients to provide the salon with at least 48 hours’ notice of cancellation. The management reserves the right to use their discretion in exceptional circumstances in regard to the above. Where a client requires extensive and lengthy technical services an estimated 50% non-refundable deposit will be required at the time of reserving the appointment.
Clients that may have health issues e.g. blood pressure, circulation problems, skin problems, have recently undergone an operation, are on medication, are pregnant, had a cancer or have any other health worries, are advised to check with their GP before booking a treatment. When you arrive for your first treatment you will be asked to complete a registration document to highlight with the therapist any health issues you may have.
For clients with serious illnesses, before we can proceed with any treatment, we ask you to provide a letter from your doctor to say that you are able to receive the specific treatment you want to have.
We consider our clients a very special part of Avoir Beauty and therefore would like to share some very important policies that we have had to implement to protect the safety of all our guests, clients and staff. Your wellbeing remains our highest priority.
If you have any cold / flu-like symptoms that may include a runny nose, sore throat, sneezing or a temperature that you please reschedule your appointments. We also ask that you do not bring friends, partners and children to your appointments, as we have been advised to keep clients to a minimum. Furthermore, please enjoy the sanitiser and hand cream on entry.
As we are a business that is responsible for caring for so many clients, we feel it is important for us to be transparent with you about our health and safety practises. These practices include:
- Disinfecting all product testers.
- Social Distancing in communal areas
- Hand sanitiser’s available throughout.
- Disinfecting all surfaces including handrails, floors, door handles, beds, chairs, card machine.
- We have full sterilisation procedures in place that we use this for all manicure, pedicure, ultrasonic equipment and all metal pieces.
- We encourage you to bring you own gloves and face masks, but they are available for a small nominal fee.
Products used in the salon are highly concentrated, so very little is needed to obtain maximum results. If you wish to purchase any of the products, please discuss this with and direct your queries to the therapist or stylist. They will also provide on how to use the product(s). We recommend that if you have any queries please call us and we will be happy to discuss them or go over the procedure again.
If you have any allergies prior to your appointment, please inform us at the time of booking. Please note that when booking Eyelash Treatments and in certain cases Massage Treatments Clients will be asked to attend the salon for testing 24 hours before their first appointment.
Vouchers cannot be used to purchase products. Avoir Beauty E-vouchers or card Vouchers are non-refundable due to time and cost of processing them. Gift Vouchers are valid for 12 months form the date of purchase.
Offers on the website and our Facebook page and Instagram account are for a definitive period ONLY. Once the offer period has ended the treatment reverts to its normal price.
Online or App Booking:
When booking online via the Fresha booking app your card details and personal information will be held securely by the 3rd party under their terms and conditions for GDPR policy.
Avoir Beauty endeavours to treat all its clients appropriately and fairly. If, however you are unhappy with a treatment or service you are entitled to lodge a complaint. In the first instance you must make us aware of your complaint so that they we deal with it appropriately on the day. If you do not make us aware on the day of the complaint you may be required to attend additional appointment to resolve the issue up to 10 days or provide evidence. We aim to resolve all complaints within 5 working days not including weekends. We will not refund payments for treatments without following our complaints procedure. We require notice of a compliant with pictures via email within 24 hours of your visit/treatment.